Terms & Conditions

1. Hotel Information

DLG Hotel Danang is a beachfront hotel located on Vo Nguyen Giap Street, overlooking My Khe Beach and the East Sea. Information displayed on our website is provided for general reference and may be updated from time to time without prior notice.

2. Website Use

You agree to use this website only for lawful purposes, including browsing hotel information, checking availability, making reservations and contacting the hotel.

You must not misuse the website, interfere with its operation, attempt unauthorized access or use the website in any manner that may damage the hotel, other users or third-party systems.

3. Reservations & Bookings

All reservations are subject to availability, rate conditions, room type, booking period, confirmation by the hotel and applicable policies at the time of booking.

A booking is considered confirmed only when you receive an official confirmation from DLG Hotel Danang or an authorized booking platform.

The hotel reserves the right to amend, reject or cancel reservations in cases of pricing errors, system errors, suspected fraudulent activity, policy violations or circumstances beyond reasonable control.

4. Rates & Payments

Room rates, packages and service prices may vary by date, occupancy, room category, promotion, booking channel and availability.

Payments may be collected directly by the hotel or processed through third-party payment gateways and booking platforms. By submitting payment information, you authorize the relevant party to charge the applicable amount for your reservation or purchase.

5. Cancellation, Amendment & No-Show

Cancellation and amendment policies depend on the rate plan, promotion, booking channel and reservation conditions confirmed at the time of booking.

Certain rates, special offers, peak-season bookings, event packages or promotional reservations may be non-refundable or subject to specific charges.

In the event of a no-show, the hotel may apply charges according to the confirmed booking policy.

6. Check-In & Check-Out

Standard check-in and check-out times are subject to the hotel’s operating policy and may vary depending on the booking condition.

Early check-in and late check-out are subject to availability and may incur additional charges. Guests may be required to present valid identification, passport or other required documents upon check-in.

7. Guest Responsibilities

Guests are expected to respect hotel property, team members, other guests, local regulations and safety instructions during their stay.

The hotel may refuse service, request a guest to leave, or take necessary action if there is disruptive behaviour, illegal activity, property damage, safety risk or violation of hotel policies.

8. Children, Additional Guests & Extra Services

Policies relating to children, extra beds, additional guests, breakfast, transportation, spa, dining, meetings, events and other services may vary by offer and reservation type.

Additional charges may apply for services not included in the confirmed rate or package.

9. Dining, Events & Spa Services

Restaurant reservations, banquet arrangements, meeting packages, wedding services, spa treatments and entertainment services are subject to availability, advance booking, service conditions and hotel confirmation.

Menus, operating hours, facilities and service availability may change due to operational requirements, seasonal conditions or private events.

10. Promotions & Special Offers

Promotions, packages and special offers are valid only during the stated period and subject to specific terms, blackout dates, availability and booking conditions.

Offers cannot be exchanged for cash and may not be combined with other promotions unless expressly stated.

11. Intellectual Property

All content on this website, including text, photography, videos, logos, design elements, brand materials and digital assets, belongs to DLG Hotel Danang or its authorized partners unless otherwise stated.

No content may be copied, reproduced, modified, distributed or used for commercial purposes without prior written permission from the hotel.

12. Privacy & Personal Data

Information collected through our website and services may include contact details, reservation information, travel preferences, payment-related information and website usage data.

Such information is used to process reservations, improve guest experience, communicate with guests, maintain security and comply with applicable laws. Please refer to our Privacy Policy for more details.

13. Third-Party Services

Some services may involve third-party providers, including payment gateways, booking engines, transportation companies, tour operators or external platforms.

DLG Hotel Danang is not responsible for the acts, omissions, service interruptions, policies or technical issues of third-party providers, except where required by applicable law.

14. Limitation of Liability

To the maximum extent permitted by law, DLG Hotel Danang shall not be liable for indirect losses, consequential damages, loss of opportunity, travel disruption or website interruption arising from the use of our services.

15. Force Majeure

DLG Hotel Danang shall not be liable for failure or delay in providing services caused by events beyond reasonable control, including natural disasters, severe weather, epidemics, government restrictions, strikes, technical failures, power outages or other force majeure events.

16. Amendments

The hotel may update or revise these Terms & Conditions from time to time. The latest version will be published on this website and will take effect from the date of publication.

17. Governing Law

These Terms & Conditions shall be governed by and interpreted in accordance with the laws of Vietnam.